Refund Policy

This Refund Policy formulates unified and standardized refund rules applicable to all global user orders on the platform, clarifying refund eligibility, processing cycle, settlement standard, and exception clauses to protect user legitimate after-sales rights.
All refund services on the platform adopt a unified United States Dollar (USD) settlement standard. Regardless of the user’s local currency payment method and regional location, all refund amounts are calculated and returned in USD uniformly.
Users who have completed product purchase and receipt can apply for order refund through official channels within the valid return period. Only applications that meet the platform return rules can enter the formal refund verification and processing process.
The valid application period for product return and refund is 60 calendar days starting from the official confirmation date of order delivery. Any refund application beyond the 60-day valid period will not be accepted by the platform.
After receiving the user’s returned products, our professional inspection team will verify the product integrity, usage status, packaging completeness, and return compliance to confirm whether the product meets the refund conditions.
For all return applications that pass official verification and meet full refund conditions, we will complete the internal refund review and fund arrangement within 5 to 10 working days.
For multi-product orders, users can apply for partial refund of single eligible products separately. The partial refund amount will be calculated according to the independent unit price of the corresponding product and settled in unified USD standard.
Products that are artificially damaged, severely used, lost original complete packaging, or contaminated are not eligible for refund. Customized exclusive products and special clearance promotional products are also non-refundable.
The actual arrival time of the refund fund is affected by the processing cycle of the user’s payment bank and payment platform. The platform’s 5-10 working days rule refers to internal processing time, excluding third-party fund transit time.
We reserve the right to adjust and optimize the refund process and rules according to platform operation needs. The latest refund policy will be displayed on the website page in real time and applied to all subsequent user refund applications.